Refund policy
At AutoElegance, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.
Returns
- Timeframe: You can return items within 30 days of receiving your order.
- Condition: Items must be unused, in their original packaging, and in the same condition as received.
- Non-Returnable Items: Items on clearance or personalized products cannot be returned.
Refunds
- Processing Time: Once we receive your returned item and inspect it, we’ll notify you and process your refund within 5-7 business days.
- Refund Method: Refunds will be credited back to your original payment method.
- Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
Exchanges
- If you received a defective or damaged item, contact us within 7 days, and we’ll replace it at no extra cost.
How to Start a Return
- Contact Us: Email us at autoelegance9@gmail.com with your order number and details about the item you wish to return.
- Return Approval: We’ll provide return instructions, including the address for sending back the item.
- Send the Item: Use a trackable shipping method to ensure the item reaches us safely.